Effective Date: 1st August 2025

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Defenx Ltd. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or interact with us.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, or any details you provide through our contact forms or during engagement.

• Technical Information: IP address, browser type, device information, and usage data via cookies or analytics tools.

• Business Information: Information about your organisation, systems, or security environment provided during inquiries or service engagements.

 

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide services you request.

• Improve our website, services, and customer experience.

• Send you updates or marketing communications (only if you have given explicit consent).

• Meet legal and regulatory obligations, including New Zealand tax and compliance requirements.

 

3. Marketing Consent

• We will only send you marketing communications (including newsletters, updates, and service offers) if you have actively opted in via our website forms or during direct engagement.

• You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us at contact@defenx.co.nz.

• We do not share your personal details with third parties for their own marketing purposes.

 

4. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• With trusted service providers who assist us in delivering services (e.g., IT hosting, payment processing).

• Where required by law or to comply with legal obligations.

• With your consent during service delivery or partnership arrangements.

 

5. International Transfers

If we transfer your data outside of New Zealand (e.g., to deliver services in other countries or use international cloud providers), we ensure it is protected under equivalent privacy safeguards in line with the NZ Privacy Act 2020, GDPR (if applicable), and Thailand PDPA (if applicable).

 

6. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to track usage patterns and improve user experience. You can disable cookies in your browser settings, but some features of the site may not work properly.

 

7. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

 

8. Your Rights

You have the right to:

• Access and request a copy of your personal data.

• Correct or update inaccurate information.

• Request deletion of your personal data (subject to legal obligations).

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: contact@defenx.co.nz.

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9. Security of Your Information

We take reasonable steps to protect your information from unauthorised access, alteration, or disclosure. This includes using secure hosting, encryption, and access controls appropriate to the sensitivity of the data.

 

10. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be revised accordingly, and updates will be posted on this page.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: contact@defenx.co.nz